Your information system provider will provide support and advice on the deployment of the Kanta Service, especially for system-related issues, but some system providers offer support for their customers throughout the deployment process. The system provider will arrange user training for the system and is often responsible for many technical measures, such as implementing the access point between the service provider and the Kanta Services.
Kela’s Kanta Services provide support in the form of deployment coaching sessions. Together with THL, Kela also provides training in the Kanta Services’ operating models and procedures. If you have any questions about deployment, please email kanta@kanta.fi.
THL is responsible for establishing policies and procedures that govern the use of the Kanta Services. THL also provides guidelines for consistent recording practices and self-monitoring in social welfare and health care services, e.g. the preparing of an information security plan.