Customer service
The customer service for professional clients is available to answer questions about being a Kanta Services client and joining the client test service. It also provides general advice about the Kanta Services.
- Telephone: 020 634 7787 (Mon-Fri 7.00am - 5.00pm)
- Email: kanta@kanta.fi
Technical support
You may contact us in the event of disruption or if you need technical support with using the Kanta Services.
- Telephone: 020 634 7787 We are available Monday to Friday from 7.00am to 5.00pm (but users can report technical problems 24 hours a day).
- Email address: tekninentuki@kanta.fi
We can help you with any issues with Kelain from Monday to Friday between 7.00am and 5.00pm.
Reporting faults
In the event of a fault, always complete the fault report form (pdf). If the incident is urgent, please also call the Kanta Services’ technical support on 020 634 7787 (available 24 hours a day).
System development support
Get advice on system development issues (specifications, certification) and troubleshooting in test environments.
Send applications to join the client test environment, requests to open or change an access point, and requests to add test ID cards to the client test environment to the email address below.
- Email: kanta@kanta.fi
Joint testing
Register for joint testing and find out more about joint testing, test cases, and test materials. You can also contact us if you need test IDs for a client test environment or for ongoing joint testing.
- Email address: yhteistestaus@kanta.fi