You can request the log data concerning your data entered in the Kanta Services or the processing of this data from the controller of the data. Controllership of each Kanta service and the data recorded in this service has been specified in legislation.
Which information can I get from Kela?
In MyKanta, you can see
- which data concerning you has been saved in the Kanta Services.
- where your data has been processed.
If you want to verify the data saved about you in more detail than this, you can submit a data request to Kela. With the data request, Kela will provide you with
- your prescription data and log data entered in the Prescription Centre
- your data and log data on data sharing entered in the system for issuing declarations of intent
- your log data on data sharing in the patient data management service
- your log data on logins to MyKanta
- your log data on the Kanta PHR
- your log data on Kelain
- your national contact point log data (patient summary and cross-border prescription).
From 1 January 2024, the wellbeing services counties, the City of Helsinki, and Kela will be joint controllers of the data of service providers that have ceased their operations. Kela will act as the contact point, and you can submit a data request concerning documents by email to toimintansa.lopettaneet@kela.fi. Kela will forward requests for information to the wellbeing services counties or the City of Helsinki, which will be responsible for disclosing the data to the client.
The privacy policies contain further information about the data that is recorded of you.
Data requests are the inspection request and the log data request
You can submit an inspection request to find out what information about you has been stored in the services. If you wish, you can request data for a limited period of time.
You will receive a respond to an inspection request within one month of receiving the request. If it is not possible to submit a respond to your inspection request within this time, the processing of the request can be continued by a maximum of two months.
With a log data request you can find out how your data has been handled or shared in the healthcare and social welfare services or in pharmacies. The log data is submitted for the previous two years at the most. It is possible to obtain log data for a period longer than this only for a special reason.
A response to the log data request will be delivered within two months of receipt of the request.
The response to the data request will be delivered by registered letter, and it can be collected from the post office by showing an identity document.
For private service providers that have ceased their operations, the wellbeing services counties or the City of Helsinki will respond to data requests and disclose the requested information.
How to submit an inspection or log data request
You can submit an inspection or log data request either on the official form or in free format.
The forms are also available from the healthcare services, pharmacies and Kela’s customer service points.
In a free-form inspection or log data request, you must include the following information:
- your personal identity code
- your name and contact details
- which data you are requesting and for which period.
You can submit the request to Kela
- by post (Kela, Kirjaamo, P.O. Box 450, 00056 Kela) Kela’s customer service point (kela.fi)
- by phone (020 634 4588) by email (kirjaamo@kela.fi).
Please note that if you submit the request by email, we recommend using encrypted email. Find out more about sending an encrypted email (kela.fi, pdf).
What data can I request from social welfare and healthcare providers?
The controller or patient data is the healthcare service provider. Patient data means the data that is recorded of you in the healthcare service.
You can request log data concerning patient data and data processing from the healthcare service provider that recorded the data.
The controller of social welfare client data is the social welfare service provider. You can request log data concerning client data and data processing from the social welfare service provider that recorded the data.
Kanta Services do not have the right to disclose client or patient data.
Who shall I contact in the event of suspected misconduct?
Please contact the Data Protection Officer in the healthcare and social welfare unit or pharmacy where the suspected misconduct has taken place.
Suspected misuse of data abroad
If you suspect that your prescription or patient data has been misused in a pharmacy or health care service in another European country, please submit a request for clarification by contacting Kela’s Registry:
- Postal address: Kela, Kirjaamo, P.O.Box 450, 00056 Kela
- Email: kirjaamo@kela.fi
- Telephone: +358 20 634 11, Monday to Friday between 09:00 and 15:00