Kanta Services on social media

Kela’s Communications Unit is responsible for setting up and maintaining the Kanta Services social media channels, while Kela’s Local Customer Service business unit is responsible for the customer services provided via these social media accounts.

We monitor discussions on our social media accounts and respond to clients’ questions during office hours.

For privacy reasons, we cannot respond to any questions containing personal or sensitive information. Never share your personal data on social media, not even in a private message. If you require personal advice, you will be directed from social media to the Kanta Services’ customer service channels.

The Kanta Services’ social media content is intended for everyone interested in how the Kanta Services function. It is therefore important to us that everyone visiting our social media accounts feels safe.

Remember the rules of good online behaviour on social media. Everyone has the right to ask questions or make comments without fear of being subjected to online abuse.

Comments on our social media accounts will be hidden or deleted if they:

• contain a lot of offensive language or name-calling,
• incite a criminal offence, or share or direct users to illegal or inappropriate material,
• are threatening,
• are racist or otherwise degrade another person’s dignity,
• attempt to sell or market a product or service, or
• are based on fake news, disinformation or conspiracy theories.

We will also delete repeated identical comments. Comments on our social media accounts will also be deleted if they contain personal data of the poster or of any other individual, or if they violate privacy protection in any other way.

Social media channel administrators are authorised to block users from accessing content on the organisation’s account if they repeatedly violate these rules.