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Customer relations and support
Instructions for customer service, use and fault situations of Kanta Services.
Client account
The clients of the Kanta Services are social welfare and healthcare service providers and pharmacies.
Instructions for fault situations
The technical support of Kanta Services provides a 24-hour service to the support organisations of service providers and system suppliers, to citizens using MyKanta and encountering technical problems, and the users of the Kelain service.
Action to be taken in suspected data breaches
These guidelines are provided as support for service providers in situations where an actual or suspected personal data breach has been detected in relation to the Kanta Services. The guidelines are followed in combination with the service provider’s own data protection guidelines.
Monitoring of data processing
The processing and transfer of data stored in the Kanta Services is monitored through log entries. Healthcare and social welfare service providers, pharmacies and Kela each monitor data processing for their own part.
In the case of changes
In situations of organizational change, it is important to ensure the continuity of connections to Kanta Services. The new information of the organization is updated on the Kanta Ekstranet.
Technical connections
A service enabler that has deployed the Kanta Services will be given access rights to the service. In order to grant the rights, information about the technical connections that the service enabler will be using for accessing the Kanta Services will be needed.
Frequently asked questions
Please see the section on Frequently Asked Question before sending your query. The section provides a quick answer to many different issues.