Scammers attempt to trick customers into providing their online banking codes or payment card information by pretending to be the Kanta Services or MyKanta. You can find various scams in email messages, on social media, or in search engines, but criminals also approach people through text messages, phone calls and WhatsApp messages.
When using MyKanta, always remember:
- Do not use links in search engines; type www.kanta.fi into the address bar of your browser. You can navigate safely to MyKanta from kanta.fi.
- When you have finished using MyKanta, log out by clicking the Log out button in the upper right corner.
- Clear your browser's page history and cache after logging out.
Learn more about logging in to MyKanta securely.
Recognise scams
The content of scam messages varies, but they often prompt you to log in to MyKanta urgently.
For example, a scammer may claim that:
- they have sensitive material that concerns you;
- your data will be compromised if you do not update it soon; or
- if you do not pay an outstanding invoice, debt recovery procedures will be initiated.
In addition, pay attention to the following:
- Appearance: The scam message may include the Kanta logo or other MyKanta graphics.
- Content: Scam messages often urge you to act quickly. They may threaten you by saying that something bad will happen if you do not act swiftly.
- Channels: You may encounter different types of scams in email messages or in search engines. Remember that the Kanta Services will not send any links, update requests or other communications to customers.
- Details: Scam messages and websites can look very authentic. For example, a difference of even a single character in a web address or in the name of a message sender is enough to tell you that you are dealing with a scam.
We do not send our customers links or update requests
Neither the Kanta Services nor MyKanta will send any links or update requests to customers via text message, email or other means.
The only exception is a text message notification informing you that your prescription has been renewed. You can specifically request this text message notification when you renew a prescription in MyKanta or at a pharmacy. These text messages will show Kanta as the sender. No other text messages will be sent to customers by the Kanta Services or MyKanta.
Never share your information with any third parties
Kanta Services will never ask you to enter any sensitive information, such as personal identity codes or online banking codes, via email, text message or over the phone. Never send such information via email or text message, or enter it when using the chatbot at kanta.fi.
There is no separate mobile application for MyKanta.
What should you do if you are targeted by a phishing attempt?
If you end up on a suspicious website or receive a message by email or via a mobile device requesting you to log in, follow these steps:
- Do not reply to the message or enter your information in the required fields.
- Do not click on any links in the message.
- If you suspect that your online banking codes have fallen into the wrong hands, contact your bank’s customer service and then report the offence to the police.
- If you attempted to authenticate yourself on a scam website using a mobile certificate, please verify the data security of the mobile certificate with your operator.
Watch out for yourself and your loved ones
We can all take care of our loved ones by sharing information about online scams and by helping them to use MyKanta to ensure that they log in securely. However, please remember that everyone must use their own credentials and not share them with others.
Phishing attempts can target people of all ages, so we all need to be vigilant when managing affairs online.