The Kanta assistant is available all day, every day on this website in Finnish and Swedish. You can find the chatbot at the bottom of the page.
What can the Kanta assistant help you with?
The Kanta assistant answers questions related to issues such as
- using MyKanta and logging in to the service
- renewing prescriptions
- acting on behalf of a minor or an adult.
The Kanta assistant can direct you to the correct kanta.fi page, where you can find more information about the issue you need help with.
What can’t the Kanta assistant help you with?
The chatbot cannot provide advice on individual situations. Questions about medication, diagnoses, and instructions regarding your treatment can only be answered by a health care professional. If you notice any errors or omissions in the information shown in MyKanta, please contact the treatment unit or professional that you have dealt with directly.
The Kanta assistant learns from feedback
You can give the Kanta assistant feedback by using the thumbs-up or thumbs-down icons. Your feedback will help us improve the content of the Kanta assistant chatbot.
At the end of your chat, you can give written feedback. The feedback is regularly monitored.
Data security of the Kanta assistant
All chats with the Kanta assistant are of a general nature. Never enter your personal data in the chat for security reasons. The chatbot does not store any information about the user, and chats with the chatbot are anonymous.