A technical problem has been discovered with the Prescription service

Due to the problem, it is not possible to withdraw denials of consent to sharing prescription data.

If a pharmacy cannot retrieve a prescription using the customer’s personal identity code, the prescription can still be retrieved by scanning the barcode on the patient instruction sheet for the prescription or a summary of the prescription printed from MyKanta.

The problem first appeared at 21.00 on 26 November 2024 and its cause is being investigated.

Instructions for fault situations for Pharmacies as well as social welfare healthcare services: https://www.kanta.fi/en/professionals/instructions-for-fault-situations 

Instructions for citizens in fault situations: https://www.kanta.fi/en/fault-situations 

We are sorry for any inconvenience.

Kanta Services technical support
tekninentuki@kela.fi