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A technical problem has been discovered in the Prescription service

Fault notification Written on 28.11.2024 All fault notifications

Due to the malfunction, the denial of consent to sharing prescription data is not possible.

If the prescription can't be retrieved with a social security number, it can be done with a barcode that is found from a patient information leaflet or with a printed prescription summary from MyKanta.

The problem appeared at 21.00 on 26/11/2024, and its cause is being investigated.

Instructions for fault situations for Pharmacies as well as social welfare healthcare services: https://www.kanta.fi/en/professionals/instructions-for-fault-situations 

Instructions for citizens in fault situations: https://www.kanta.fi/en/fault-situations 

We are sorry for any inconvenience.

Kanta Services technical support
tekninentuki@kela.fi